When you contact and enroll in Krystal Connect, you will be connected to a dedicated team. Your team is available to:
While your doctor is your main resource, Krystal Connect can help answer your questions and assist you throughout the treatment journey. Your dedicated team includes:
CELs have a background in nursing or genetic counseling. They can help answer questions about DEB and treatment with VYJUVEK.
If you and your doctor decide VYJUVEK is right for you, your PAL can help you navigate the ins and outs of insurance coverage, financial assistance options for eligible patients, and treatment coordination.
Their knowledge can help make the process of starting and staying on treatment easier to manage.
CELs and PALs do not direct patient care or provide medical advice.
After determining VYJUVEK is right for you, you and your doctor will complete the VYJUVEK Enrollment Form. This will serve as your prescription, and allows Krystal Connect to begin working with you.
Download the Enrollment Form
2. Welcome call:
Once Krystal Connect receives your enrollment form, your PAL will reach out to welcome you, to learn more about your needs, and to explain how they can help.
3. Helping evaluate your coverage options:
Your PAL will help with benefits investigation to better understand your insurance coverage and next steps. If appropriate, your PAL may share information and resources about additional financial assistance options. These may include:
4. Determining your treatment location, and starting treatment:
VYJUVEK can be administered by a healthcare professional at a healthcare professional setting (for example, a clinic) or home setting, depending on your doctor’s instructions, your insurance plan coverage, and your preference.
Your Krystal Connect team will work with you and your doctor to confirm the location for VYJUVEK treatment, confirm your appointment, and help coordinate VYJUVEK delivery.
5. Ongoing support:
VYJUVEK is administered weekly by a healthcare professional and should be applied weekly to wounds until they are closed.
Your Krystal Connect team will check in with you from time to time. They can help answer new questions or, should your needs or situation change, help you to avoid interruption to your treatment.
VYJUVEK is a topical gel used to treat wounds in patients 6 months and older with dystrophic epidermolysis bullosa (DEB).
VYJUVEK gel must be applied by a healthcare provider.
After treatment, patients and caregivers should be careful not to touch treated wounds and dressings for 24 hours. If accidentally exposed to the VYJUVEK gel, clean the affected area.
Wash hands and wear protective gloves when changing wound dressings. Disinfect bandages from the first dressing change with a virucidal agent, and dispose of the disinfected bandages in a separate sealed plastic bag in household waste. Dispose of the subsequent used dressings in a sealed plastic bag in household waste.
Patients should avoid touching or scratching wound sites or wound dressings.
The most common adverse reactions (>5%) were itching, chills, redness, rash, cough, and runny nose. These are not all the possible side effects with VYJUVEK. Call your healthcare provider for medical advice about side effects. You may report side effects to FDA at 1-800-FDA-1088 or to the Sponsor at 1-844-557-9782.
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